Baton Rouge Alarm Monitoring

Custom Security Systems never uses subcontractors or an answering service for monitoring your home or business.  All calls go directly to our Baton Rouge-based operators. There are no pre-dial delays and we are here, 24/7, including weekends and holidays. Our monitoring station is certified each year by Underwriters Laboratories.

Why Local Alarm Monitoring?

Working with Baton Rouge’s first responders for over 47 years gives Custom Security Systems a distinct advantage over out-of-state companies.  With our knowledge of local law enforcement procedures, operators respond to alarms quickly and efficiently. They are familiar with our area and know how to pronounce street names, and as a result can get help to you rapidly.

Custom Security-yard-sign-local-monitoring

How Alarm Monitoring Works

When a sensor in your home or business detects trouble, the panel sends a signal to Custom Security Systems’ monitoring station through a landline, cellular, or internet connection.  An operator responds to the signal by calling you and verifying the alarm is actual. If it is an emergency, Custom Security Systems’ operators dispatch first responders to get help to you.


Alarm Monitoring Without a Phone

Most households today have multiple cell phones and the landline is rarely used. If you have a landline just for security monitoring, we have a solution.  With Custom Security Systems’ Customlink cellular unit, you no longer need a phone line for alarm monitoring.  Customlink cuts the cost of a landline which saves you hundreds of dollars per year.  With this wireless option, you won’t have to worry about damaged, downed or cut lines. In addition, cellular monitoring allows you to add an app to control your system.


UL-Listed Monitoring

Through Underwriters’ Laboratories (UL), Custom Security Systems meets the high standards to be classified as a UL-monitoring center.  UL is a global group that does independent testing of safety products and services.  We receive a yearly visit from a UL representative who evaluates the security of our facility and our monitoring procedures. Additionally, UL tests equipment, checks for system redundancies and assesses staff knowledge.


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