Phone Carrier Outage May Affect Your Security

A phone carrier outage in Texas is causing issues with inbound and outbound landline and some wireless phones. This is due to hurricane damage caused by Beryl.

What it Means: There may be a delay in our monitoring station both in receiving and responding to signals. And, because of the issue, you may even see an “FC” or failure to communicate and/or “BF” (backup failure) on your keypad. Additionally, instead of our main number showing on caller ID, you will see 225.256.2031.

We are in contact with several representatives of various carriers who are working diligently to resolve the issue, and we will update information as it becomes available.