About Custom Security
Onne L. Heeren founded Custom Security Systems, Inc. in 1978. What began as a one-man operation has since grown into a business employing over 70 people. We moved into our current Oak Villa building in the early 1990s, and shortly afterwards, invested in certifying our monitoring station through Underwriters Laboratories (UL) (UL is a global organization known for its independent testing of public safety products and services. Each year, we receive an on-site visit from a UL representative who evaluates the security of our facility, observes monitoring procedures, tests equipment, ensures system redundancies and assesses staff capabilities and knowledge) Today, Custom Security Systems remains the only Baton Rouge-based UL listed 24-hour monitoring station. In addition to the locally-based monitoring station, Custom Security also has on-site service, installation, sales, commercial, and billing departments so that none of these services ever have to be subcontracted.
Custom Security provides security, fire and camera systems for residential and commercial clients, as well as specialty services such as electronic gates, access control systems and supervision of alarm systems for business clients. In addition, we offer the convenience of combining monitoring with other functions in the home like electronic door locks that unlock when the system is armed, and Total Connect, to access cameras from a smart phone. Our steady growth has produced a customer base that spans across multiple parishes, while maintaining our foundation in the community in which we started in order to be highly accessible.
So accessible, in fact, that there are no answering services or voice mails associated with our main number. A local person is always available to answer calls, a standard that sets us apart from others within and outside of the industry.
Baton Rouge has been good to us and because of that, we frequently give back to the community in the form of participating in law enforcement and first responder sponsored events such as the Louisiana Fallen Firefighters’ Walk of Honor Foundation Memorial Ceremony, the Chief of Police’s Awards dinner to honor officers who go above and beyond the call of duty, Night Against Crime in association with the BRPD, and many other events throughout the year.
Custom Security has been recognized by First Alert with Technical Awards, Life Safety Awards, and Community Service Awards, and is consistently listed by SDM (Security Dealer Magazine) as one of the Top 100 Security Dealers in the nation.
Custom Security offers the perfect balance of a company that has been able to change with the times to embrace new technologies, while incorporating long-standing principles of customer care established by our founder, Mr. Heeren.