At Custom Security Systems, strong relationships form the backbone of exceptional security services. For over four decades, we have prioritized connection, trust, and care, which are central to the way we operate. As a local Baton Rouge-founded and family-owned alarm company, we deliver personalized service and local community involvement that out-of-state companies just can’t match. Discover how our commitment to building strong relationships distinguishes us from the competition.
Local Presence With a Personal Touch
When you choose Custom Security Systems, you’re not just hiring a local alarm company — you’re partnering with neighbors from the Baton Rouge area who care about your safety and well-being. With one conveniently located office, customers can visit us in person to discuss questions or concerns directly with our owners and managers. Whether you need to replace a battery, pick up a yard sign, or get help with your app, we’re right here when you need us.
Our accessibility extends to our phone lines, too. Unlike many companies that rely on automated systems or voicemail chains, we provide 24/7 live support. Every call is answered by a person, ensuring you receive assistance when you need it most. And with local on-call security service technicians standing ready, help is never far away.
Longevity That Builds Trust
There are many advantages to choosing local home security companies, but one popular reason Baton Rouge residents choose us is our willingness to build a relationship of trust. One of the most significant advantages of choosing us is the longevity of our staff. Our sales, service, installation, and management teams have been with us for years, building lasting relationships with our customers.
When you call us today, the same person who assists you will be here for you in the future. You can trust that you’re not another number in a system — you’re a valued member of our security family.
No Subcontractors, Just Us
When you sign on with Custom Security Systems, you get us — no third-party subcontractors. As a family-owned security company, it is important to us that we own and operate every part of the business, from our monitoring station to sales, billing, service, and installation. In fact, we are the only locally-owned security company in Baton Rouge with our own monitoring station.
This seamless, in-house approach guarantees that your security is handled to our exacting standards. It’s quality you can count on, delivered by the people who know your system best.
Strong Community Ties
Our local roots have allowed us to build meaningful relationships with Baton Rouge’s emergency services. We work closely with the fire marshal’s office and local fire, law enforcement and EMS dispatchers, enabling faster, more efficient emergency responses. We even know how to correctly pronounce Louisiana’s distinct street names — a small detail that can make a big difference when seconds count in an emergency.
Giving Back to Baton Rouge
Our commitment to the Baton Rouge community runs deep — it’s at the heart of who we are and what we do. That’s why we actively participate in initiatives like the Capital Area Law Enforcement Foundation, which provides protective gear to first responders, and the Louisiana State Fire Marshal Wall of Honor Foundation, which pays tribute to fallen firefighters.
Additionally, we partner with local organizations like the Life of a Single Mother Group and the Capital Area Family Justice Center to give back to the people who truly make a difference in this community.
A Family-Owned Legacy
Being family-owned means our values guide every decision we make. We’re not just protecting houses and businesses but looking out for our neighbors and friends. Our commitment to the Baton Rouge community, our staff, and our customers underscores everything we do.
At Custom Security Systems, we’re more than a security company. We’re here to protect what matters most to you and our community because strong relationships make all the difference in keeping our community safe.
Your Safety, Our Commitment
At Custom Security Systems, we believe security is more than just technology — it’s about trust, reliability, and relationships. When you choose a local alarm company, you’re choosing a team that knows your name, understands your needs, and is always here for you.
Ready to experience security with a personal touch? Contact us today by calling 225-927-5535 or making an appointment online. Let’s build a relationship that lasts.